IP Telephony Market in UK Prophesied to Grow at a Faster Pace by 2025

The UK IP Telephony market accounted for US$ 1.50 Bn in 2017 and is anticipated to grow at a CAGR of 8.1% to account for US$ 2.74 Bn by 2025.


By 2025 the British Telecom (BT) is anticipated to switch off the UK’s ISDN telephone network, and this in response is expected to create a massive shock to the businesses, that rely on telephone lines. Although the majority of the industry is aware of the incidence, a lot of small businesses are yet unaware of the new trend in the market. The situation provides the IP telephony market players with an opportunity to showcase their creative marketing strategies, that would generate not only awareness on a large scale but also broaden their sales growth opportunity. The fact that the switching of ISDN in the UK is expected to provide a significant growth opportunity to the IP telephony market, and it is further supported by the burgeoning count of SMEs in the UK. The SMEs that are thriving to expand their businesses overseas, and as outlaying of the established offices abroad at the initial stage can become expensive and time-consuming for them; the enterprises are expected to opt for VoIP services. Thus, the UK IP telephony market is expected to provide numerous profitable opportunities for market players during the coming years.


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The new regulation that shook the entire telecom industry in recent time, the GDPR (General Data Protection Regulation) regulation is on the contrary expected to provide the IP telephony market players with growth opportunities. Up till now the IP telephony along with its flexibility and several other advantages come with an array of vulnerabilities, and the advent of GDPR regulation compulsorily addresses these vulnerabilities, particularly those, which directly impact the privacy aspect. In the coming years the IP telephony service providers, therefore, would divide their focus from just the IT side of the GDPR to the voice side, by implementing the GDPR solutions, at both the access as well as Core Network Layers. The trend will attain its popularity in the future years owing to the opportunities gained by the pioneer service providers, who then will be able to meet the GDPR compliance but also reassure secured privacy to their customers. This in the future years would provide a significant competitive advantage, which gradually would turn into a requirement as the influence of GDPR over voice would become well known and widely enforced. The Enterprise consumers, including call centers, and accountants will be some of the early adopters of the IP telephony services that would also combine GDPR solutions. As a result, the UK IP telephony market is poised to offer numerous profitable business opportunities for market players during the forecast period.


The UK IP telephony market by hardware includes IP Desktop phone, IP Conference Phone, and DECT Phone, and other hardware. The IP desktop phones are the basic IP telephony supporting phones, that are different from other digital telephones available in the market. These type of IP telephony are known to embrace the IP communication environment, by offering myriad benefits to businesses. The IP desktop phones a channel that links the services, which incorporate voice into video and data applications. The feature is accomplished by basic IP phones up to a certain level, whereas more advanced IP phones available in the market now are the multimedia endpoints that cumulatively get all these features with a single interface.


Thus, the significant presence of IP desktop phones in the UK region is projected to continue to provide numerous profitable opportunities for the UK IP telephony market players during the coming years.


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A holistic 360-degree approach was adhered to while performing the research for UK IP telephony market. The overall UK IP telephony market size has been derived using both primary and secondary sources. The research process begins with conducting exhaustive secondary research using internal and external sources to obtain qualitative and quantitative information related to the UK IP telephony market. Subsequently, multiple primary interviews were conducted with industry participants and commentators to validate data and analysis for the UK IP telephony market. The participants who typically take part in such a process include industry expert such as VPs, business development managers, market intelligence managers, and national sales managers, and external consultants such as valuation experts, research analysts, and key opinion leaders specializing in the logistics service industry and subsequently the UK IP telephony market.


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