Cloud Telephony Services Industry 2021 Key Players, Share, Trend, Segmentation and Forecast to 2027

Summary

A New Market Study, titled “Cloud Telephony Services Industry Upcoming Trends, Growth Drivers and Challenges” has been featured on Market Research Future.

Cloud Telephony Services Industry

Cloud telephony services are being used in routing customers to agents who resolve their queries. Rising customer expectations and rapid communications are expected augur its demand across call centers of various industries. The global Cloud Telephony Services Industry uncovers niches and trends in cloud computing and its use in communications for the period of 2018 to 2023 (forecast period). The COVID-19 outbreak and its effect on the industry have been included in the report.

Market Scope

The Cloud Telephony Services Industry is expected to grow at a CAGR of 16.4% during the forecast period.

Segmentation

The global Cloud Telephony Services Industry is segmented based on deployment mode, organization size, network type, application, and industry vertical.

By deployment mode, the market is segmented into cloud and hosted.

By organization size, the market is segmented into large enterprises and small and medium-sized enterprises (SMEs).

By network type, the market is divided into public switched telephone network (PSTN) and voice over internet protocol (VoIP).

By application, the market is segmented into multi-level IVR, sales and marketing, conferencing, and customer relationship management.

By industry vertical, the market is segmented into education, IT and telecom, heatlhcare, BFSI, government, retail and consumer goods, and others.

Regional Analysis

By region, the market is segmented into North America, Europe, Asia Pacific (APAC), and Rest-of-the- World (RoW).

North America is presumed to have the largest market share in the global Cloud Telephony Services Industry. The US, Canada, and Mexico are the leading countries in the region. The growth is attributed to the presence of major cloud telephony services solution vendors and advanced IT infrastructure to run enterprise applications and deliver services to the customers seamlessly. Asia-Pacific is anticipated to be the fastest growing region in the global Cloud Telephony Services Industry over the forecast period. Increasing digitalization and adoption of cloud services to reduce operational costs are the key driving factors for the adoption of cloud telephony services solutions in the region.

Competitive Outlook

Exotel Techcom Pvt. Ltd., AVOXI, Broadsoft, LeadNXT, Cisco Systems, Inc., DIALPAD, MegaPath, Knowlarity Communications Pvt Ltd., Go 2 Market India Pvt. Ltd., and 8×8, Inc. are key players in the global Cloud Telephony Services Industry.

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Major Key Points in Table of Content

1 Executive Summary
2 Market Introduction
2.1 Definition
2.2 Scope Of The Study
2.3 List Of Assumptions
2.4 Market Structure

….

13 Company Profiles
13.1 AVOXI
13.1.1 Company Overview
13.1.2 Financial Overview
13.1.3 Product Offerings
13.1.4 Key Developments
13.1.5 SWOT Analysis
13.1.6 Key Strategy
13.2 Cisco Systems, Inc.
13.2.1 Company Overview
13.2.2 Financial Overview
13.2.3 Product Offerings
13.2.4 Key Developments
13.2.5 SWOT Analysis
13.2.6 Key Strategy
13.3 8×8, Inc.
13.3.1 Company Overview
13.3.2 Financial Overview
13.3.3 Product Offerings
13.3.4 Key Developments
13.3.5 SWOT Analysis
13.3.6 Key Strategy
13.4 BroadSoft
13.4.1 Company Overview
13.4.2 Financial Overview
13.4.3 Product Offerings
13.4.4 Key Developments
13.4.5 SWOT Analysis
13.4.6 Key Strategy
13.5 Exotel Techcom Pvt. Ltd.
13.6 DIALPAD
13.7 Go 2 Market India Pvt. Ltd.
13.8 MegaPath
13.9 LeadNXT
13.10 Knowlarity Communications Pvt Ltd.

Continued….

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